General terms and conditions

Webshop and B2B are intended solely for Slovenian customers. All others can contact us on:
+386 2 460 55 55 or info@intrade.si .

Working time:
Monday-Thursday: 8:30 – 17:00
Friday: 8:30 – 15:00

REGISTRATION
All business partners, who would like to co-operate with us, must firstly register in our system. Company Intrade d.o.o. must receive from each foreign company its registration documents, proof of VAT number, bank details and contact details..

OFFERS, REQUESTS
Offers and requests are being send to e-mail, Skype or over telephone. We reserve the right to mistakes and changes.

ORDER
After you are registered in our system, you can send us your order only in written form on our e-mail. You need to confirm your order with stamp and a signature on our proforma invoice, which you send back on our e-mail. After receiving confirmed proforma invoice on our email, resignation from the purchase is not possible. The buyer is obligated by his signature on proforma invoice, that he will fully paid for his goods before collection and that he will collect the goods by himself at our warehouse. If the buyer doesn't collect the goods 3 days after being informed by the seller that the goods are prepared for collection, then the buyer must cover all additional costs, which he has caused to the seller (costs for warehousing, logistics…) and at the same time, the buyer is obligated to pay 20% contractual penalty for failed business.

Payment terms are 100% avans. In case, if the goods are not on stock and we order them explicitly on behalf of cusomer's request, the buyer must pay 20% deposit in 80% before collection of the goods.

BANK DETAILS
ABANKA d.d.
CANKARJEVA ULICA 6/B
2000 MARIBOR
IBAN: SI56 0510 0801 6090 255
SWIFT: ABANSI2X

STEIERMÄRKISCHE BANK UND SPARKASSEN
FILIALE LEIBNITZ/KIS
AT-8430 LEIBNITZ
IBAN: AT45 20815 00006564868
SWIFT: STSPATAT2GXXX

DELIVERY AND DAMAGED GOODS
All prices are EXW Maribor. Buyer must organize transport by himself and collect goods in Maribor. Intrade d.o.o. may help to look for and organize transport, but all costs and risks after the collection of goods bears the client himself. Intrade d.o.o. is not responsible for any possible damages of goods or any other damages, which might occur during transport.
The buyer is responsible for goods after collection.
Also, in case that Intrade d.o.o. is helping buyer to find tranport or is organizing transport for the buyer, Intrade d.o.o. is not responsible for any possible damages, which might occur during transport. Any possible damage, which occurs during transport, is insured with Carrier's liability insurance, which is ___ € / kg (as is the tariff). If the buyer wants to enter into additional insurance of goods, he needs to take care of this himself at his own expense.
Every damage or shortage of the goods needs to be mentioned on the CMR and delivery note. Any later complaints or complaints without mentions on the CMR and delivery note are not valid and spedition or Intrade will not take any responsibility for them. Pictures of damaged goods and video of the stock while arriving to the buyer's delivery address are mandatory.
All damages or shortages must be mentioned/recorded at the time of unloading the received goods, which has to be done under video surveillance.

HIDEN FAILURES
All hidden failures must be put in writing and approved by an authorised service, which is also handeling the reclamation.

LIMITATION OF LIABILITY
We reserve the right to mistakes, changes, technical changes, supply options, change of procedures in programs.

PRIVACY POLICY
With registration in our system you proved that you're informed about our general terms and conditions and that you agree with them. Otherwise registration is not allowed.

If you have any questions or would like additional information, please contact us:
+386 2 460 55 55 or info@intrade.si .
Maribor, 31.05.2018
Intrade d.o.o.